Frequently Asked Questions (FAQs)

1. What types of products does Craftsy offer?

Craftsy specializes in handmade bathroom and kitchen fixtures, including sinks, faucets, and various accessories crafted by skilled Moroccan artisans.

 2. Where are Craftsy products made?

All Craftsy products are lovingly crafted in Morocco, utilizing traditional methods and materials that reflect the rich cultural heritage of the region.

 3. How can I place an order?

You can easily place an order through our website. Simply browse our collection, select the desired product, and follow the checkout process. If you encounter any issues, feel free to contact our customer support team.

4. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and more. All payments are securely processed to ensure your information is safe.

5. What is the estimated delivery time?

Delivery times vary based on your location. Typically, orders are shipped within 5-10 business days. You will receive a tracking number once your order has been dispatched.

 6. Do you offer international shipping?

Yes, Craftsy offers international shipping to many countries. During the checkout process, you can enter your shipping address to check if we deliver to your location.

 7. What is your return policy?

If you're not completely satisfied with your purchase, you can return items within 30 days of receiving them for a refund or exchange. Please ensure that products are in their original condition.

 8. How do I contact customer support?

You can reach our customer support team via the "Contact Us" page on our website or by emailing sales@craftsy.com. We’re here to assist you with any inquiries.

 9. Are Craftsy products environmentally friendly?

Craftsy is committed to sustainability. Our production methods utilize local materials and aim to minimize environmental impact while supporting local artisans.

 10. How can I stay updated on new products and promotions?

To stay informed about our latest products and promotions, sign up for our newsletter at the bottom of our website. You can also follow us on social media for updates.

 11. Can I customize my order?

Currently, we do not offer customization on our products. However, we encourage you to reach out to us with any specific requests, and we will do our best to accommodate you.

 12. Do you provide warranties on your products?

Yes, we offer a warranty on our products against defects in materials and workmanship. For more details, please refer to our warranty policy page.

For further inquiries: 

Address: Fadal allah N302, SYBA 4, Marrakech 40000, Morocco

Email: sales@craftsy.ma

Phone: +212691-141142